Order Processing

All Orders Received after 4pm (CEN Time) will be process on next day!
Each job must be written as a separate PO & goods must be shipped in under separate PO's
Production Schedule: 5 working days upon receipt of PO, Art, Merchandise & Approval.
Order forms, artwork and merchandise must be received complete prior to being put on the production schedule. All payment arrangements must be finalized before orders will enter the production schedule.
Dispute of quality claims must be made within 30 days of receipt of merchandise.
Payment will be process at time of ordering.
Customer have 24 hours to cancel and received a full refund.
Expect refund 5-7 days.
Cancelation after the 24 hour will occur in extra fees ( restocking ) of 15% of total order.
No Refund after order has been process.

Rush Services

When available • From receipt of art approval & arrival of merchandise.

Revisions

Revisions / Add ons to Existing Orders

Additional garments added to an order after its already approved (new orders/re-runs) will unfortunately no longer be accepted.
A new PO for the add. pieces must be placed. If you feel the need to still submit a revised order, please understand that your order will be placed on hold until ALL garments arrive and at that time a NEW ship date will be emailed to you. Your current ship date is no longer valid. * No Exceptions*
All goods being dropped off must arrive in boxes or bags, w/ provided packing slip, otherwise they will not be accepted.

Approvals or Changes Must Be In Writing

Setup Charges and Specialty Requests

Quotes for stitch count may vary greatly. Final count based off. DST sew out proof prior to production.